Terms of service

Last updated: August 19, 2026

Welcome to ShopSimply.

These Terms of Service ("Terms") govern your access to and use of shopsimply.in and your purchase of products through our online store.

By accessing or using our website or placing an order with ShopSimply, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or place an order.

1. About ShopSimply

ShopSimply is an online retail store offering curated home, kitchen, lifestyle, décor, pet, and other consumer products.

Website: shopsimply.in
Email: shopsimply.in@gmail.com
WhatsApp: +91 62381 20617
Instagram: @shopsimplyin

2. Use of Our Website

You agree to use the ShopSimply website only for lawful purposes.

You must not:

Use the website for fraudulent or unlawful activities
Attempt to gain unauthorized access to our website, systems, or accounts
Interfere with the security or operation of the website
Submit false, misleading, or fraudulent information
Use automated methods to access or extract website content without authorization
Copy, reproduce, or commercially exploit our website content without permission

We reserve the right to restrict or terminate access to the website where we reasonably believe that these Terms have been violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices, dimensions, colours, and other information displayed on the website are accurate.

However:

Actual colours may vary depending on your device or screen settings.
Minor variations may occur due to manufacturing processes.
Product dimensions may have minor variations.
Product photographs may include lifestyle arrangements or accessories that are not included with the product unless specifically stated.
Product packaging may vary from the images shown on the website.

We reserve the right to correct errors or update product information where necessary.

4. Product Availability

Products displayed on ShopSimply are subject to availability.

We may change, discontinue, or temporarily remove products without prior notice.

If you place an order for a product that subsequently becomes unavailable, we may cancel the affected order and provide an appropriate refund where applicable.

5. Prices

Product prices displayed on the website are in Indian Rupees (INR).

Applicable taxes will be displayed or included in the price as required by applicable law.

Shipping charges, where applicable, will be displayed during the checkout process.

ShopSimply reserves the right to change prices at any time. Price changes will not affect orders that have already been successfully confirmed, except where an obvious pricing or technical error has occurred.

6. Orders

When you place an order, you are making an offer to purchase the selected products.

An order is considered accepted by ShopSimply when we confirm the order and/or begin processing it.

We reserve the right to cancel or refuse an order in circumstances including:

Product unavailability
Incorrect pricing or product information
Suspected fraudulent activity
Incorrect or incomplete customer information
Shipping limitations
Technical errors
Other circumstances where fulfilment is not reasonably possible

If we cancel an order after payment has been received, the eligible amount will be refunded to the original payment method or through another appropriate method.

7. Customer Information

You are responsible for providing accurate information when placing an order, including:

Full name
Mobile number
Email address
Complete shipping address
PIN code
Other information necessary for delivery

ShopSimply is not responsible for delivery failures caused by incorrect, incomplete, or outdated information provided by the customer.

Please refer to our Privacy Policy for information about how we collect and use personal information.

8. Payments

ShopSimply may offer payment methods including prepaid online payments and Cash on Delivery (COD), depending on product, location, availability, and applicable service conditions.

Payments are processed through third-party payment service providers.

ShopSimply does not normally store complete payment card information such as card numbers, CVV numbers, or UPI PINs on its own systems.

Payment providers may have their own terms and privacy policies.

9. Cash on Delivery

For COD orders, payment is required when the order is delivered.

Customers are expected to accept genuine orders placed by them.

Repeated refusal to accept COD orders, providing incorrect delivery information, or placing fraudulent orders may result in COD being restricted or disabled for future orders.

Additional shipping or return-to-origin costs may arise when an order cannot be delivered because of customer-related reasons.

10. Shipping and Delivery

Orders are shipped to the address provided at checkout.

Estimated delivery times may vary depending on:

Product availability
Supplier/fulfilment location
Customer location
Courier availability
Weather or other logistical conditions
Public holidays
Unforeseen circumstances

Delivery estimates shown on the website are estimates and are not guaranteed delivery dates unless explicitly stated otherwise.

Once an order has been handed over to the shipping partner, delivery may be subject to the shipping partner's operational conditions.

11. Delayed, Lost, or Undelivered Orders

If your order is significantly delayed or appears to be lost in transit, please contact ShopSimply using the contact details provided on our website.

We will work with our shipping or fulfilment partner to investigate the shipment and provide an appropriate resolution where applicable.

12. Returns, Refunds, and Replacements

Returns, refunds, cancellations, and replacements are governed by our Return & Refund Policy.

Please review that policy before placing an order.

Where a product is damaged, defective, incorrect, or otherwise eligible for a return or replacement, customers must follow the procedure specified in our Return & Refund Policy.

13. Damaged Products

Customers should inspect products promptly after delivery.

If a product arrives damaged or defective, please contact us within the period specified in our Return & Refund Policy and provide the requested photographs or videos.

Where appropriate, ShopSimply may arrange a replacement or refund.

14. Intellectual Property

All content available on the ShopSimply website, including but not limited to:

ShopSimply name and logo
Website design
Text
Graphics
Product descriptions
Images created or owned by ShopSimply
Videos
Branding
Other original content

is owned by or licensed to ShopSimply and is protected by applicable intellectual-property laws.

You may not reproduce, distribute, modify, copy, publish, sell, or commercially exploit ShopSimply-owned content without prior written permission.

Product images, trademarks, logos, and content belonging to third parties remain the property of their respective owners.

15. Third-Party Services

ShopSimply may use third-party services for purposes including:

Payment processing
Shipping and delivery
Order fulfilment
Analytics
Advertising
Customer communication
Website functionality

Your use of certain third-party services may also be subject to their respective terms and policies.

ShopSimply is not responsible for the independent actions, policies, or service interruptions of third-party providers, except where liability cannot legally be excluded.

16. Links to Third-Party Websites

Our website may contain links to third-party websites or services.

These links are provided for convenience. ShopSimply does not control or endorse all third-party websites and is not responsible for their content, availability, security, or privacy practices.

17. Promotions and Discounts

ShopSimply may occasionally offer discounts, promotional codes, bundles, or other promotional offers.

Unless otherwise stated:

Promotions cannot be combined.
Promotions may have expiry dates.
Promotional codes may be subject to product or order restrictions.
ShopSimply may withdraw or modify promotions where permitted by law.

Specific promotional terms displayed with an offer will take precedence over these general provisions.

18. Limitation of Liability

To the extent permitted by applicable law, ShopSimply will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

19. Force Majeure

ShopSimply will not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control, including natural disasters, extreme weather, government actions, strikes, transportation disruptions, technical failures, pandemics, courier disruptions, or other unforeseen events.

20. Changes to These Terms

ShopSimply may update these Terms from time to time to reflect changes to our services, business practices, or applicable laws.

The latest version will be published on this page with the updated "Last updated" date.

Your continued use of the website after changes are published constitutes acceptance of the updated Terms to the extent permitted by applicable law.

21. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable in India.

Any disputes arising in connection with these Terms or your use of ShopSimply shall be subject to the jurisdiction of the courts having appropriate jurisdiction under applicable law.