Shipping policy
Last updated: August 19, 2026
Thank you for shopping with ShopSimply.
This Shipping Policy explains how orders placed through shopsimply.in are processed and delivered within India.
1. Shipping Locations
ShopSimply currently offers delivery within India, subject to product availability and serviceability of the customer's PIN code.
Certain remote locations or PIN codes may not be serviceable through our delivery partners. If an order cannot be delivered to the provided address, we will contact the customer and provide an appropriate resolution.
2. Order Processing
Orders are generally processed after successful payment confirmation or confirmation of a Cash on Delivery (COD) order.
Orders are normally dispatched within 1–3 business days, unless a different processing time is mentioned on the individual product page.
Orders placed on Sundays or public holidays may be processed on the next business day.
Processing times may vary depending on product availability, supplier/fulfilment location, and other operational circumstances.
3. Delivery Time
After dispatch, estimated delivery time is generally:
3–7 business days
Delivery times may vary depending on:
- Customer location
- PIN code serviceability
- Courier availability
- Supplier/fulfilment location
- Weather conditions
- Public holidays
- Transportation disruptions
- Other circumstances beyond our reasonable control
The estimated delivery period is not a guaranteed delivery date.
4. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before the order is placed.
Shipping charges may vary depending on:
- Product weight and dimensions
- Delivery location
- Shipping service
- Product type
- Promotional offers
From time to time, ShopSimply may offer free shipping or discounted shipping on selected products or orders. The applicable offer will be displayed on the website.
5. Multiple Products in One Order
If an order contains multiple products, the products may be fulfilled from different locations or suppliers.
As a result, products from the same order may occasionally arrive in separate shipments and at different times.
Customers will not be charged additional shipping merely because an order is split into multiple shipments unless the applicable shipping charge was clearly communicated during checkout.
6. Order Tracking
Once your order has been dispatched, tracking information may be provided through email, WhatsApp, SMS, or other available communication channels.
Tracking information may take some time to become active after the shipment has been handed over to the delivery partner.
7. Delivery Attempts
Our delivery partners may make multiple attempts to deliver your order.
Customers are requested to:
- Provide a complete and accurate delivery address.
- Provide a valid mobile number.
- Be available to receive the order.
- Respond to delivery-related calls from the courier where necessary.
ShopSimply cannot guarantee successful delivery where the customer provides an incorrect or incomplete address, is unavailable for repeated delivery attempts, or refuses to accept the shipment.
8. Cash on Delivery Orders
For COD orders, customers are required to pay the applicable amount to the delivery partner at the time of delivery.
Customers should accept COD orders only when they have genuinely placed the order.
Repeated refusal of COD orders, providing false information, or repeated failed deliveries may result in COD availability being restricted for future orders.
9. Returned-to-Origin (RTO) Shipments
An order may be returned to the sender/fulfilment partner if:
- The customer refuses delivery.
- The customer is unavailable during delivery attempts.
- The address is incorrect or incomplete.
- The phone number is unreachable.
- The PIN code is incorrect or unserviceable.
- The customer does not respond to delivery attempts.
- Other delivery-related circumstances prevent successful delivery.
RTO shipments may result in additional shipping and return costs.
For orders returned due to customer-related reasons, any refund, re-shipment, or cancellation will be handled according to the circumstances of the order and our applicable Return & Refund Policy.
10. Delayed Deliveries
Occasionally, delivery may take longer than the estimated timeframe because of circumstances outside our reasonable control.
These may include:
- Severe weather
- Natural disasters
- Transportation disruptions
- Courier delays
- Public holidays
- Government restrictions
- High-volume periods
- Technical or logistical issues
If an order is significantly delayed, please contact us and we will work with the relevant delivery partner to investigate the shipment.
11. Damaged Packages
If the package appears visibly damaged at the time of delivery, customers are encouraged to:
- Photograph the package before opening it.
- Record an unboxing video where possible.
- Contact ShopSimply as soon as possible if the product inside is damaged.
Please refer to our Return & Refund Policy for the procedure and applicable timeframe for damaged or defective products.
12. Wrong or Missing Products
If you receive:
- A different product from the one ordered;
- A missing item; or
- An incorrect quantity;
please contact us within 48 hours of delivery with your order number and relevant photographs/videos.
We will investigate the issue and provide an appropriate resolution where applicable.
13. Change of Delivery Address
Please contact ShopSimply as soon as possible if you need to change your delivery address.
Address changes may only be possible before the order is dispatched.
Once the order has been shipped, we may not be able to change the delivery address.
14. International Shipping
ShopSimply currently does not offer international shipping.
Any future international shipping availability will be communicated separately on the website.
15. Contact Us
For shipping-related questions, please contact:
ShopSimply
Email: shopsimply.in@gmail.com
WhatsApp: +91 62381 20617
Instagram: @shopsimplyin
Website: shopsimply.in
Our customer-support hours are:
Monday–Saturday: 10:00 AM–7:00 PM IST