Refund policy
Last updated: August 19, 2026
At ShopSimply, we want you to be happy with your purchase. We carefully select products for our store, but if your order arrives damaged, defective, incorrect, or significantly different from what was described, we're here to help.
1. Damaged or Defective Products
If your product arrives damaged, broken, defective, or unusable, please contact us within 48 hours of delivery.
For damage-related claims, please provide:
- Your order number
- Clear photographs of the product and packaging
- A short video showing the issue, where applicable
- Any other information we may reasonably require to verify the claim
We strongly recommend recording an unboxing video when opening your package, especially for fragile products.
After reviewing the claim, ShopSimply may offer:
- A replacement at no additional cost; or
- A refund of the eligible amount if a replacement is unavailable.
2. Wrong or Incorrect Product
If you receive a product that is different from the product you ordered, please contact us within 48 hours of delivery.
After verification, we will arrange an appropriate resolution, which may include a replacement or refund.
3. Change of Mind / Personal Preference
Returns for change of mind, colour preference, minor variations in appearance, or simply not liking the product are not accepted unless specifically mentioned on the individual product page.
Some products may have minor differences in colour, texture, finish, or appearance due to manufacturing processes, lighting, photography, or screen settings. Such minor variations will generally not be considered a defect.
4. Products Eligible for Return
Only products that are specifically marked as returnable on their product page are eligible for return.
Products that are:
- Used or altered after delivery
- Damaged after delivery due to misuse
- Missing original packaging/accessories
- Damaged due to improper handling
- Returned after the applicable return period
may not be eligible for return or replacement.
5. Return Period
Where a product is eligible for return, the applicable return period will be mentioned on the individual product page.
Unless otherwise stated, damage, defect, or incorrect-product claims must be reported within 48 hours of delivery.
6. Return Shipping
If ShopSimply confirms that the product was damaged, defective, incorrect, or otherwise eligible for a return due to an issue attributable to ShopSimply or its fulfilment partner, we will arrange the appropriate return/replacement process.
For approved returns, please follow the return instructions provided by our support team. Do not send products back to an address without receiving return instructions from ShopSimply.
7. Refunds
Once a refund is approved, the refund will generally be initiated to the original payment method used for the order.
The time taken for the amount to reflect in your account may depend on your bank, card issuer, payment gateway, or other payment provider.
For Cash on Delivery (COD) orders, ShopSimply may request appropriate bank/UPI details to process an approved refund.
8. Cancellation
Orders may be cancelled before they are processed or dispatched, subject to the status of the order.
Once an order has been dispatched, cancellation may no longer be possible. In such cases, please contact us and we will advise you of the available options.
9. Failed Delivery / RTO
Please ensure that your shipping address and contact details are accurate when placing an order.
If a shipment is returned to us or our fulfilment partner because of an incorrect address, repeated delivery failure, refusal to accept the parcel, or inability to contact the recipient, additional shipping or return-to-origin charges may be incurred.
Any refund or re-shipment in such cases will be handled according to the circumstances of the order and the applicable product/fulfilment terms.
10. Non-Returnable Products
Certain products may not be eligible for return because of their nature, hygiene considerations, customization, or supplier restrictions.
Where applicable, the product page will clearly state that the product is non-returnable.
11. How to Request a Return or Refund
Please contact us with:
Order Number:
Name:
Registered Mobile Number:
Reason for Request:
Photos/Videos: Where applicable
Contact ShopSimply
Email: shopsimply.in@gmail.com
WhatsApp: +91 62381 20617
Instagram: @shopsimplyin
Website: shopsimply.in
We aim to respond to customer queries as soon as reasonably possible during our business hours.
12. Policy Changes
ShopSimply reserves the right to update this Return & Refund Policy from time to time. The latest version published on this page will apply to future purchases.